Privacy Policy
Effective Date: April 4th, 2026
Alma Lusa respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or interacting with our brand.
Information We Collect
When you use our website or make a purchase, we may collect information such as:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase information
- Payment-related information
- Information you provide when contacting us
- Device, browser, IP address, and website usage information
Payment information is processed through our payment providers and is not directly stored by Alma Lusa unless otherwise stated.
How We Use Your Information
We may use your information to process and fulfill orders, provide shipping and tracking updates, communicate with you about purchases, provide customer service, prevent fraud, improve our website and products, and comply with legal or regulatory requirements.
If you choose to subscribe to marketing communications, we may also use your contact information to send product launches, promotions, brand news, and other Alma Lusa updates. You may unsubscribe at any time.
Sharing of Information
Alma Lusa does not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, including payment processors, website and e-commerce providers, shipping and fulfillment partners, email providers, analytics services, and other technology providers.
These providers may only receive information necessary to perform their services.
Cookies and Analytics
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use our website, measure performance, and improve the shopping experience.
Some third-party services used by our website may also place cookies or collect information according to their own privacy policies.
You may manage cookies through your browser settings and, where available, through our website's cookie preferences.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and business record-keeping requirements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.
Data Security
We take reasonable administrative and technical measures to protect personal information. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian consent where required by law.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or how Alma Lusa handles personal information, please contact:
Alma Lusa
Ottawa, Ontario, Canada
Email: [email protected]