Shipping & Returns
At Alma Lusa, we want your order to arrive safely and for your shopping experience to be as straightforward as possible.
Order Processing
Orders are typically processed within 2–5 business days before shipping. During new collection launches, holidays, promotions, or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping
Alma Lusa ships to Canada, the United States, Portugal, and other international destinations where available at checkout.
Shipping costs are calculated at checkout based on your destination, order size, and selected shipping method.
Estimated delivery times shown at checkout begin after your order has been processed and are estimates only. Carrier delays, customs processing, weather, and other circumstances outside of our control may affect delivery times.
International Orders
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
These charges are not included in the purchase price or shipping fee unless specifically stated at checkout.
Returns & Exchanges
We accept returns or exchanges of eligible items within 14 days of delivery.
Items must be unworn, unwashed, unused, and returned in their original condition with all original tags attached.
Items showing signs of wear, washing, damage, alterations, stains, fragrances, or other use cannot be accepted.
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Original shipping charges are non-refundable.
Final Sale Items
Sale, clearance, personalized, custom-made, and other items marked Final Sale cannot be returned or exchanged.
Incorrect or Defective Orders
If you receive an incorrect or defective item, please contact Alma Lusa as soon as possible and include your order number and photos of the item so we can review the issue.
Starting a Return or Exchange
Before sending an item back, please contact Alma Lusa with your order number and reason for the return or exchange.
Returns sent without prior authorization may not be accepted.
Contact:
[email protected]